Administration Officer
Core
Provide administrative support for field workforce coordination, job scheduling, and customer support for essential services contracts.
Role type
Operations Administration Officer
Builds
Field service schedules and customer support workflows
Domain
Telecommunications and utilities infrastructure
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Microsoft Office proficiency, data entry, scheduling, customer service, billing/invoicing, database management
Preferred skills
Autonomous work, handling confidential information, managing competing priorities
Responsibilities
Coordinate and dispatch work to field technicians, provide support for inbound customer calls, monitor work activities against KPIs, allocate ad hoc jobs, assist with billing and invoicing, perform accurate data entry, conduct outbound calls
Seniority
Entry to Mid-level
