(fluent Croatian & English) Technical Support Consultant (remote)

SupportYourApp

Split, Split-Dalmatia County, Croatia🌐 Remote💼 Full-time🗓 2026-09-23 → 2026-09-27

Core

Deliver customer and technical support via chats and emails for SaaS, software, and hardware solutions.

Role type

Technical Support Consultant

Builds

Customer support interactions and incident resolution

Domain

IT Support / SaaS / Software & Hardware

Deliverable

client delivery

Required skills

Troubleshooting Windows OS, Antivirus/Firewall configuration, Network setup (ADSL, LAN, Wi-Fi), Office software support, Multilingual communication (Croatian/English)

Preferred skills

Linux knowledge

Technologies

Jira, Microsoft Windows (XP-11), macOS, Android, iOS, Microsoft Office Suite, Antivirus software, Firewalls

Responsibilities

Deliver support via chat and email, Record incidents in CRM/Jira, Prioritize and escalate incidents, Maintain client relationships, Troubleshoot OS and network issues

Seniority

Entry-level to Mid-level

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