Officer – Customer Service (Contact Centre)
Core
First point of contact for players, participants, clubs, and stakeholders via phone, email, and in-person; resolves enquiries and supports operational processes.
Role type
Customer Service Officer (Contact Centre)
Builds
Positive, professional, and efficient customer interactions for Football Queensland
Domain
Sports administration / Non-profit
Deliverable
client delivery
Required skills
Customer service, Verbal and written communication, CRM management, Data entry, Priority management, Computer literacy (Microsoft 365), Problem-solving
Preferred skills
Contact centre experience, Microsoft Dynamics CRM experience, Sports administration experience
Responsibilities
Manage high volumes of inbound calls and support requests, Resolve customer enquiries at first point of contact, Create and update enquiries within Microsoft Dynamics CRM, Escalate complex enquiries, Record customer interactions and outcomes, Support participant registration and insurance claims, Analyse customer feedback, Assist with operational administration
Seniority
Individual Contributor