Services Australia Remote Temporary Employment Register (Identified)
On-siteCitizens only
Core
Service Officer role assisting customers with government payments and services (Centrelink, Medicare, Child Support) in remote Australian locations.
Role type
Service Officer (Customer Service)
Builds
Integrated government service delivery for community members
Domain
Public Sector / Social Services
Deliverable
client delivery
Required skills
customer service, payment program knowledge, digital service guidance, problem solving, decision making, complaint handling
Responsibilities
Assist customers across payments and services, assess customer needs, encourage self-service options, deliver integrated services, use computer systems to solve problems, report complaints
Seniority
Entry-level / Trainee