Customer Service Advisor - 6-Months Fixed Term
Core
Verify and resolve grant applications for individuals experiencing financial hardship via phone, online, and email.
Role type
Customer Service Advisor (Discretionary Assistance Fund)
Builds
Emergency payments and individual assistance grants for the Welsh Government
Domain
Public sector welfare / Financial assistance
Deliverable
client delivery
Required skills
Eligibility verification, data processing, telephone communication, email correspondence, legislation compliance
Preferred skills
None stated
Technologies
NEC system
Responsibilities
Process emergency payments and grant applications, manage data in a fast-paced environment, liaise with applicants, undertake eligibility checks, comply with customer charter, respond to client enquiries
Seniority
Individual Contributor