Retail Claims Administrator
Core
Manage major retailer accounts, process and resolve claims, and coordinate logistics for returns and scrapping within Samsung's retail network.
Role type
operational claims administrator
Builds
retail network account management and claims resolution workflows
Domain
retail operations / supply chain
Required skills
claims investigation, account reconciliation, stakeholder coordination, report generation, data accuracy, process improvement
Preferred skills
Microsoft Excel, problem-solving, adaptability
Responsibilities
Manage major retailer accounts as primary point of contact for claims enquiries and disputes; Process, investigate, and track retail claims from receipt through resolution; Reconcile accounts and maintain accurate records; Manage outstanding Return Authorisations (RAs) and coordinate with logistics providers; Produce daily ageing and outstanding reports; Support end-to-end local scrapping process; Maintain reporting masterfiles.
Seniority
mid-level operational specialist