Advisory Naturopath
Core
Provide expert health, product, and technical advice to consumers, healthcare professionals, and retail partners via phone, email, live chat, and digital channels.
Role type
Naturopathic Advisory Specialist (Customer Support)
Builds
Evidence-based health solutions and customer education content for Blackmores, BioCeuticals Professional, BioCeuticals Clinical, and Infant Nutrition brands
Domain
Natural health and complementary medicine
Deliverable
client delivery
Required skills
Naturopathy qualification, evidence-based health advice, pharmacovigilance case management, scientific information interpretation, regulatory compliance, cross-functional collaboration
Preferred skills
Tele-health experience, customer service experience, mentoring colleagues
Technologies
Digital communication channels (phone, email, live chat)
Responsibilities
Resolve customer enquiries efficiently, document interactions and manage consumer complaint cases, research and interpret clinical/product information, collaborate with Quality and Regulatory teams, contribute to product information resources and training materials
Seniority
Individual Contributor, fixed-term leave cover