Claims Change Analyst
Core
Shape the successful delivery of change across the Claims business, ensuring people adopt new ways of working to improve customer outcomes.
Role type
Change Management Analyst
Builds
Change readiness activities, stakeholder support materials, and insights for leaders
Domain
Insurance / Financial Services / Organizational Transformation
Deliverable
product features
Required skills
Change delivery, stakeholder relationship building, analytical thinking, problem-solving, clear communication, active listening, influencing, priority management
Preferred skills
Project management, program management, experience in insurance or financial services
Responsibilities
Analyse change initiatives to identify impacts, risks and stakeholder needs; Build strong stakeholder relationships to support successful change delivery and adoption; Coordinate change readiness activities that prepare teams for new ways of working; Develop clear communications and support materials that enable understanding and engagement; Support leaders with insights and tools that drive effective, people-led change; Monitor business readiness and change impacts to strengthen implementation outcomes
