Service Desk Officer
Core
Provide first-line technical support and triage service desk tickets for school and office-based technology systems across the Catholic Education Diocese of Bathurst.
Role type
Service Desk Officer (ICT Support)
Builds
Remote and onsite ICT support for schools and offices
Domain
Education / IT Service Management
Required skills
ICT support, ITSM platforms, ticket management, equipment procurement, audiovisual support, budgeting, Work Health & Safety compliance
Preferred skills
Experience in education or similar settings, ability to work independently and collaboratively, commitment to continuous improvement, willingness to travel
Technologies
ITSM platforms, ticket management systems
Responsibilities
Provide first-line technical support and triage service desk tickets, Deliver both remote and onsite ICT support across school and office environments, Communicate clearly and effectively with users regarding issue resolution and timelines, Support staff and students in using approved ICT services, Promote a self-service culture by empowering users through training and support, Assist with equipment procurement, budgeting, and audiovisual support as required, Ensure compliance with Work Health & Safety policies and report any hazards
Seniority
Mid-level, hands-on IC