Statewide Systems Officer
Core
First point of contact for users seeking support with statewide oral health applications and services, helping clinicians and administrative staff resolve issues and navigate system processes.
Role type
Service Desk Officer (Healthcare IT Support)
Builds
Support pathways for statewide oral health applications (EoHR, Unity, Titanium Legacy, NilRead, PACS Scan)
Domain
Public Health / Healthcare IT
Deliverable
client delivery
Required skills
Communication, Technology proficiency, Problem-solving, Customer service, Critical thinking, Adaptability
Responsibilities
Respond to enquiries and service requests, Provide support and guidance to users, Work in partnership with technical specialists, Manage Service Desk tickets, Contribute to documentation and testing