Customer Success Manager - UAE
Core
Lead strategic customer success for Cohere's private sector accounts in the UAE and Saudi Arabia, driving AI adoption and value realization.
Role type
Senior Customer Success Manager (Enterprise AI)
Builds
Enterprise AI solutions and secure AI implementations for private sector clients
Domain
Enterprise AI / Private Sector (UAE & Saudi Arabia)
Deliverable
production ML models | product features
Required skills
Strategic account management, AI/ML implementation leadership, change management, executive stakeholder engagement, regional business culture navigation, regulatory compliance knowledge
Preferred skills
GenAI/LLM implementation experience, digital transformation consulting, defense/financial/healthcare sector experience
Technologies
Enterprise AI platforms, secure cloud environments, on-premises deployment systems
Responsibilities
Own customer success and growth for strategic UAE private sector accounts; Guide customers through AI adoption lifecycle from pilot to production; Serve as executive sponsor and primary point of contact; Define and track success metrics (ROI, revenue, efficiency); Provide strategic feedback to Product/Engineering on regional needs; Represent company at regional business forums and events