IT Onsite Support Specialist
Core
Provide 2nd-level onsite IT support for end-user devices, applications, meeting rooms, and collaboration technologies across Brisbane and regional offices.
Role type
Senior IC IT Onsite Support Specialist
Builds
Operational IT services for end-users and meeting infrastructure
Domain
Enterprise IT Support / End-User Computing
Deliverable
physical/clinical work
Required skills
Desktop/laptop hardware support, Operating systems, Microsoft 365, Networking (TCP/IP, DHCP, DNS, Wi-Fi, VPN), ServiceNow, ITIL v4, Asset lifecycle management, CMDB, Microsoft Teams Rooms, AV systems
Preferred skills
Microsoft Intune, Windows Autopilot, Digital engineering applications support
Technologies
Microsoft 365, ServiceNow, Microsoft Teams Rooms, Windows Autopilot, Microsoft Intune
Responsibilities
Provide hands-on deskside support and troubleshooting for incidents and service requests, Manage device provisioning, deployment, refresh, and decommissioning, Maintain accurate asset and configuration records in CMDB, Support onboarding, offboarding, and user lifecycle activities, Perform regular meeting room health checks and maintain AV infrastructure, Create and maintain Knowledge Base articles and support documentation
Seniority
Mid-level, hands-on IC
