Guest Service Agent
Core
Front office operations and guest service delivery from check-in to check-out, including reservations, account management, and loyalty program sign-ups.
Role type
Guest Service Agent (Front Office)
Builds
Hotel guest experiences and operational front-office services
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Front office operations, reservation management, guest account handling, telephone communication, cashier float reconciliation, loyalty program enrollment, Microsoft Office, Opera Cloud
Responsibilities
Deliver service excellence from check-in to check-out, complete front office tasks including selling facilities and taking reservations, answer telephone calls professionally, reconcile cashier floats, brief and sign up non-members for the loyalty program
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