Customer Support Agent
Remote
Core
Deliver excellent customer experience for an innovative SaaS platform specializing in sales outreach automation by providing timely, effective, and personalized assistance through live chat and email.
Role type
Customer Support Agent
Builds
An international user base of a sales outreach automation SaaS platform
Domain
SaaS / Sales Automation
Deliverable
product features
Required skills
Troubleshooting technical issues, Onboarding new users, Customer feedback collection, Process improvement suggestions, Multitasking, Time management, Problem-solving, Written English (C1), Ticketing platforms (Intercom, Zendesk, Jira, Salesforce)
Preferred skills
SaaS business environment experience, LinkedIn automation platforms, Sales outreach platforms