ServiceNow Project Manager
Core
Lead day-to-day delivery of ServiceNow implementation and consulting projects across various modules, coordinating cross-functional teams to ensure successful project outcomes.
Role type
Mid-level ServiceNow Project Manager
Builds
ServiceNow implementations and consulting engagements
Domain
IT Service Management / Enterprise Software Implementation
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
ServiceNow project management, Agile and Hybrid methodologies, NowCreate methodology, project scheduling and resource planning, budget management, risk and issue management, stakeholder communication, cross-functional team coordination, project closure activities
Preferred skills
ServiceNow module expertise (ITSM, ITOM, SCM, FSM, HR Service Delivery, GRC), enterprise ITSM/CRM/CX implementation experience, problem-solving and negotiation, proactive ownership
Technologies
Microsoft Project, Excel, Word, ServiceNow SPM / PPM (ITBM)
Responsibilities
Lead day-to-day delivery of ServiceNow implementation and consulting projects, develop and manage project plans and timelines, coordinate cross-functional teams, monitor project progress and budgets, identify and manage project risks, partner with stakeholders for updates, facilitate project meetings, support testing and go-live activities, drive project success by removing blockers, contribute to project closure activities
Seniority
Mid-level, hands-on IC
