Services Sales Manager
Core
Drive services revenue growth across the Caribbean and Latin America (CALA) region by partnering with sales teams, channel organizations, and customers to close high-value services opportunities.
Role type
Senior IC Services Sales Manager
Builds
Services revenue and attachment to product bookings for enterprise customers in CALA
Domain
Technology services, Contact Center, Workforce Engagement, CCaaS, AI, Customer Experience
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
consultative selling, strategic account planning, business development, executive relationship management, complex sales cycle navigation, multi-stakeholder management, services solution design, business case development, pipeline management, revenue forecasting, market analysis, cross-functional collaboration
Preferred skills
Contact Center/CCaaS domain knowledge, partner-led engagement experience, multinational customer experience, top-tier consulting firm background
Technologies
CCaaS, AI, Contact Center platforms
Responsibilities
Own and manage services sales activities across an assigned CALA territory or portfolio of accounts; Partner with Account Executives and virtual account teams to increase services attachment on new product bookings and expand services revenue within existing customers; Develop and execute territory and account strategies to identify, qualify, and advance services opportunities; Collaborate with channel partners, systems integrators, and alliance organizations on partner-led services opportunities and joint account planning; Conduct customer discovery sessions and business assessments to understand business objectives, challenges, transformation initiatives, and desired outcomes; Develop and present compelling services value propositions, proposals, business cases, and statements of work; Analyze customer and market data to identify trends, risks, whitespace, and growth opportunities, translating findings into actionable recommendations; Maintain accurate pipeline, opportunity, and forecast information and provide reliable quarterly revenue projections; Ensure adherence to established services sales methodologies, operational processes, and governance requirements; Stay current on Contact Center, Workforce Engagement, CCaaS, AI, and Customer Experience trends, particularly across the CALA market; Consistently achieve quarterly and annual services revenue targets and related performance objectives; Provide services sales expertise on selected U.S.-based strategic opportunities when business needs require additional support.
Seniority
Senior, hands-on IC
