Senior Customer Success Manager
Core
Own relationships with strategic business customers to ensure they get value from Duffel's travel infrastructure technology.
Role type
Senior Customer Success Manager (B2B SaaS)
Builds
Duffel's API-driven travel booking platform for airlines and travel agencies
Domain
Travel technology / Distribution systems
Deliverable
client delivery
Required skills
Enterprise account management, churn reduction, KPI development, API integration experience, cross-functional alignment, product roadmap influence, data analysis
Preferred skills
Travel tech domain knowledge (airline/hotel distribution), AI/automation for scaling CS, customer support/ops background
Responsibilities
Own day-to-day relationships with strategic business customers, analyze customer performance and suggest new features, develop and monitor KPIs, champion product needs to influence roadmap, represent the company at industry events
Seniority
Senior, hands-on IC