Principal Customer Success Consultant
Core
Deliver white-glove consulting and strategic advisory services to Compass' most prestigious private school clients to drive product adoption and long-term partnerships.
Role type
Principal Customer Success Consultant (Key Account Management)
Builds
Strategic partnerships and deep product adoption within the K-12 private education sector
Domain
Education Technology (EdTech) / K-12 School Management
Deliverable
client delivery
Required skills
Key account management, strategic advisory, complex implementation leadership, stakeholder management, product expertise, commercial acumen, AI tool fluency, mentorship
Preferred skills
Experience in premium service environments, facilitation skills
Technologies
Compass platform, AI tools
Responsibilities
Own end-to-end consulting experience for strategic private school clients; Lead complex implementations, transitions, and product expansions; Design and deliver tailored training programs and success workshops; Identify opportunities for additional product adoption in partnership with Sales; Act as a role model and provide mentorship to the Customer Success team; Work cross-functionally with Sales, Support, Product, and Onboarding teams.
Seniority
Principal, hands-on IC with mentorship responsibilities
