IT Support Officer
Core
Frontline IT support across Australia and New Zealand, managing helpdesk enquiries, troubleshooting technical issues, and ensuring requests are logged, prioritised, resolved, or escalated through the ITSM system.
Role type
IT Support Officer
Builds
IT support services for employees across Australia and New Zealand
Domain
IT Operations / Geoscience
Required skills
ITIL frameworks, ITSM practices, Microsoft 365 administration, Windows 10/11 support, cyber security principles, networking, remote access technologies, application deployment
Preferred skills
Incident response, connectivity troubleshooting, problem-solving, customer-focused approach
Technologies
Microsoft 365, Windows 10/11, ITSM systems
Responsibilities
Managing helpdesk enquiries, troubleshooting technical issues, logging and prioritizing requests, escalating issues, administering Microsoft 365 environments, supporting endpoint management and security, deploying and maintaining applications
Seniority
Junior to Mid-level, hands-on IC