Reservations Agent
Core
Entry-level reservations agent responsible for booking hotel rooms, managing special requests, and promoting accommodation to increase rates while maintaining occupancy.
Role type
Entry-level Reservations Agent
Builds
Hotel room bookings and guest reservations
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Opera PMS proficiency, up-selling techniques, special request coordination, shift flexibility
Preferred skills
Experience with Opera Cloud, passion for guest experience, attention to detail
Technologies
Opera PMS, Opera Cloud
Responsibilities
Enter reservations into Opera PMS, up-sell hotel accommodation, liaise with Revenue Manager on rates and overbooking, coordinate special requests with departments, assist Front Office, work various shifts including weekends and holidays
Seniority
Entry-level, hands-on IC
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