Associate Client Service Manager
Core
Manage and deliver contracted IT services for key customer accounts, ensuring alignment with SLAs and quality standards.
Role type
Associate Client Service Manager (IT Services)
Builds
Contracted IT services for public-sector and mission-critical applications
Domain
IT Service Management / Public Sector Technology
Deliverable
client delivery (via careerplan.io/jobs/a978924a-bbf8-48ba-a7c9-46f3da1c9096-associate-client-service-manager-at-jobgether)
Required skills
ITIL V3 Foundation, Service Improvement Plans, Microsoft Power BI, Service Credit calculations, SIAM coordination, stakeholder management, security clearance maintenance
Preferred skills
UK public sector (Police Forces) experience, advanced Microsoft Office skills
Technologies
Microsoft Power BI, Microsoft Office Suite
Responsibilities
Manage day-to-day delivery of contracted services, monitor end-to-end service performance, support service transitions to Business-as-Usual, prepare monthly service reporting and credit calculations, coordinate service escalations, maintain relationships with customers and third-party providers, document and improve services via Service Improvement Plans.
Seniority
Senior, hands-on IC
