IT Service Team Leader
Core
Regional leadership for IT service desk services (Service Desk, End User Computing, Site Support) across AEMEA, ensuring quality and continuous improvement via a managed service provider model.
Role type
Senior IT Service Team Leader (IC)
Builds
Managed service delivery for end-user computing and site support across the AEMEA region
Domain
IT Service Management / Enterprise Infrastructure
Required skills
IT Service Management (ITIL), Managed Service Provider governance, Stakeholder management, Budget forecasting, Microsoft 365 ecosystem, Endpoint management (Intune/Autopilot), Service metrics analysis
Preferred skills
ITIL certification, Power BI, Mac OS support
Technologies
Microsoft 365, Intune, Autopilot, Entra ID, Power BI, Mac OS
Responsibilities
Provide day-to-day oversight for OneDesk services including Service Desk, End User Computing, and Site Support. Govern managed service provider performance and delivery quality. Manage demand intake, prioritization, and governance for workplace initiatives. Define and drive standards for end-user compute technology lifecycle. Support budget forecasting and technology-refresh planning. Collaborate with architects to build service portfolios meeting business requirements.
Seniority
Senior, hands-on IC
