Senior IT Technician
Core
Senior IT technician providing end-to-end technical support, system reliability, and project implementation for a UK-based online car-selling platform.
Role type
Senior IT Technician (3rd line support & project work)
Builds
Employee IT lifecycle, core system reliability, IT infrastructure improvements
Domain
Technology services / Automotive e-commerce
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
macOS and Windows support, root cause analysis, stakeholder communication, IT project management, identity and device management, cloud infrastructure, ticket triage, team coaching
Preferred skills
Networking knowledge, cloud-first stack experience
Technologies
Jamf, Intune, Google Workspace, Zendesk, Atlassian (Jira), SSO, MDM, cloud telephony, AV systems
Responsibilities
Act as first point of contact for technical problems, resolve root causes of issues, implement IT setup improvements, manage daily support requests and long-running projects, serve as escalation point (3rd line), coach less experienced colleagues, identify patterns to reduce ticket resolution times
Seniority
Senior, hands-on IC
