Customer Success Manager
Core
Build and maintain strong customer relationships for B2B clients to ensure their success with an agentic AI platform that helps companies appear in AI answer engines.
Role type
Customer Success Manager
Builds
Agentic AI content engine and website infrastructure for B2B discovery in AI search
Domain
B2B SaaS / AI Search / SEO
Deliverable
client delivery
Required skills
customer relationship management, data analysis, process optimization, cross-functional collaboration, strategic planning, CRM tool proficiency
Preferred skills
managing US clients, experience in fast-paced startup environments
Responsibilities
Monitor customer engagement and satisfaction, implement and optimize customer success processes, analyze customer data to derive insights, collaborate with cross-functional teams to improve product offerings, contribute to customer success strategies
Seniority
Mid-level (3-6 years experience)