Customer Service Superhero / Account Manager
Core
Senior Customer Service Rep/Account Manager serving as the first point of contact for brokers and business partners to manage accounts, drive retention, and support business growth in the travel insurance sector.
Role type
Senior Customer Service Representative / Account Manager
Builds
Long-term pipeline and meaningful working relationships with brokers and ARs to support new business growth
Domain
Travel Insurance
Deliverable
client delivery
Required skills
Account management, relationship building, product promotion, KPI achievement, problem-solving, communication, empathy, initiative
Preferred skills
Tier 1 Insurance Broking qualification, experience working with brokers
Responsibilities
Serve as first point of contact for inbound enquiries from brokers on products, renewals, and processes; proactively manage accounts; contribute to business growth through new business development and retention; build a long-term pipeline; develop and maintain relationships with brokers and ARs; partner with BDMs in managing key accounts and corporate clients
Seniority
Senior, hands-on IC