ICT Service Desk Officer
Core
Provide Level 1 and 2 technical support and advice for desktop, laptop, iPad, BYOD environments, college networks, and communications services (video conference, print, phone, email, digital signage, audio visual) to academic and corporate staff and students.
Role type
ICT Service Desk Officer (Level 1/2 Support)
Builds
IT support services for college staff and students
Domain
Education / IT Support
Deliverable
client delivery
Required skills
ICT Service Desk environments, first line call handling, event monitoring, incident creation, diagnostics, resolution, coordination of service requests, incident management, problem resolution, change management workflows, client-facing support
Preferred skills
Formal studies in Information Technology
Technologies
Desktop, laptop, iPad, BYOD, College networks, video conference, print, phone, email, digital signage, audio visual