Associate Service Desk Analyst - Graduate
Core
Provide first-level technical support for hardware, software, and network issues to end-users via phone, email, and in-person.
Role type
Associate Service Desk Analyst
Builds
IT service delivery and user support
Domain
Professional Services / IT Support
Deliverable
dashboards & analysis
Required skills
Hardware troubleshooting, Software troubleshooting, Network troubleshooting, Incident logging, User guidance, Documentation, System maintenance
Preferred skills
CompTIA A+ certification, ITIL Foundation certification, Customer service experience