ServiceNow Project Manager
Core
Leads ServiceNow platform operations and delivery for a federal government environment, serving as the primary management point of accountability.
Role type
Senior ServiceNow Project Manager
Builds
ServiceNow platform operations, architecture, engineering, implementation, testing, and business analysis functions
Domain
Federal Government / IT Service Management
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
ServiceNow platform operations, multi-vendor coordination, Agile delivery, staffing management, service performance governance, release management, executive communication
Preferred skills
ServiceNow SPM, fixed-price capacity planning, federal consulting experience, financial-regulatory environment experience, ServiceNow-native SLA/KPI dashboards
Technologies
ServiceNow, ServiceNow SPM
Responsibilities
Coordinate Government, prime/subcontractor, and multi-vendor dependencies; Plan, prioritize, and direct work across platform operations and engineering; Balance urgent operational restoration with committed releases and security requirements; Own staffing activities including onboarding and continuity of service; Manage demand and capacity using ServiceNow SPM; Own service-performance governance including SLA, KPI, and OPI calendars; Maintain integrated schedules and release plans; Ensure complete and accurate reporting; Coordinate production control and release readiness; Lead service transitions and knowledge transfer; Track customer satisfaction and business value; Lead major-service communications and executive escalations
Seniority
Senior, hands-on IC