Field Services Engineer
Core
Provide technical expertise, training, and support to service partners delivering industrial IoT hardware and fuel management solutions across Australia.
Role type
Field Services Engineer (Industrial IoT & Fuel Management)
Builds
Industrial IoT hardware and fuel management solutions
Domain
Industrial IoT, Fuel Management, Electrical Engineering
Deliverable
physical/clinical work
Required skills
Electrical engineering, instrumentation and control systems, hardware and software troubleshooting, networking, site audits, technical training delivery, Tier 2 engineering support, product knowledge management, WHS compliance
Preferred skills
Valid driver's license, Microsoft Office proficiency, ability to work in mixed office/site/home environments
Responsibilities
Provide onsite and remote technical training and support to service partners; oversee onsite work and maintain communication during project delivery; conduct site and vehicle audits; assist partners with installation support and troubleshooting guides; provide remote technical assistance during installation and commissioning; troubleshoot technical issues for partners and customers; provide Tier 2 engineering support for site issues; gather technical information to assist sales with project scoping; identify opportunities to improve customer outcomes; ensure safe systems of work and WHS requirements are followed.
