Senior Customer Success Manager
Core
Strategic advisor helping enterprise customers operationalize automation, AI, and intelligent workflows to achieve measurable business outcomes and drive organizational transformation.
Role type
Senior Strategic Customer Success Manager (Enterprise SaaS)
Builds
Intelligent workflow and AI orchestration platform capabilities for enterprise clients
Domain
Enterprise SaaS, Workflow Automation, AI Orchestration, IT/Security/Engineering
Required skills
Strategic advisory, executive stakeholder management, business transformation leadership, Success Planning, commercial acumen, cross-functional orchestration, technical workflow understanding, market development, mentoring
Preferred skills
Experience in emerging markets (ANZ), ambiguity navigation, deep curiosity about AI/automation, API/integration concepts
Technologies
AI, automation, APIs, integrations, workflow orchestration platforms
Responsibilities
Act as a strategic advisor to senior stakeholders defining and scaling automation/AI strategies; Lead executive-level Success Planning and Verified Outcomes; Partner with technical teams to translate strategy into execution; Drive complex renewals and expansion strategies; Operate as a regional market leader shaping engagement models; Mentor peers and influence cross-functional strategy.
Seniority
Senior, hands-on IC with strategic influence
