Customer Success Enablement Program Manager
Core
Design and execute end-to-end enablement programs to evolve the Customer Success team's technical capabilities and drive AI workflow adoption among frontline managers and agents.
Role type
Senior Enablement Program Manager (Customer Success)
Builds
Scalable training experiences, playbooks, manager toolkits, and operating rhythms for the Customer Success organization.
Domain
SaaS / Customer Success / AI Workflow Adoption
Deliverable
product features
Required skills
Program roadmap design, performance gap diagnosis, learning experience design, stakeholder alignment, facilitation, data-driven iteration
Preferred skills
CS organizational redesign, CS metrics (NRR/GRR/health scoring), LMS tooling, AI tool fluency
Technologies
WorkRamp/LMS, CRM integrations, Notion
Responsibilities
Own the end-to-end enablement plan for CS role evolution; Partner with CS leaders to define skills and deliver enablement; Design and deliver live and self-serve learning experiences; Build core CS enablement assets like playbooks and success templates; Establish measurement loops for readiness and adoption; Orchestrate cross-functional alignment across RevOps, Product, and Sales.
Seniority
Senior, hands-on IC
