Front Office Duty Manager
Core
Lead front office operations and guest services to ensure seamless check-in/check-out experiences and high service standards.
Role type
Front Office Duty Manager
Builds
Guest experiences and operational flow for luxury hotels
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Front office operations leadership, guest service management, team coaching, service recovery, shift coordination, inventory management, financial auditing, safety compliance
Preferred skills
Hotel management systems (Opera, RMS), First Aid certification, RSA certification
Responsibilities
Oversee daily front office operations, lead front desk and guest services teams, manage guest check-ins and check-outs, handle guest complaints and service recovery, coordinate with Reservations and Housekeeping, conduct shift briefings and handovers, assist with staff training and performance feedback, ensure financial transaction accuracy and shift audits, uphold safety and emergency readiness protocols
Seniority
Mid-level, hands-on IC