Front Office Assistant Manager
Core
Manage daily front office operations, supervise front desk staff, and ensure exceptional guest experiences in a hotel setting.
Role type
Front Office Assistant Manager (Supervisor)
Builds
Guest check-in/check-out processes, shift operations, and guest service standards
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Front office supervision, guest complaint resolution, staff training and coaching, payroll verification, inventory management, PMS systems proficiency
Preferred skills
Opera PMS knowledge, college degree
Technologies
Hotel PMS systems (Opera)
Responsibilities
Supervise front desk agents and bell staff, handle guest complaints and service challenges, train new employees, verify and adjust hourly staff payroll, coordinate room availability with housekeeping, maintain performance logs and conduct disciplinary actions, authorize financial adjustments over limit, manage key inventory, block rooms for special groups
Seniority
Mid-level Supervisor