Duty Manager
Core
Lead front office operations and guest relations to ensure smooth daily service and maximize revenue in a 5-star hotel.
Role type
Senior Duty Manager (Hospitality)
Builds
Guest experiences, operational efficiency, revenue optimization
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
Front office operations, team leadership, guest relations, revenue management, GDS proficiency, Opera PMS, crisis management, KPI analysis
Preferred skills
Hospitality Management degree, Arabic language, financial acumen
Responsibilities
Lead and inspire the front office team, oversee day-to-day operations, manage guest relations, coordinate with departments, monitor and optimize room rates and occupancy, conduct team training, ensure compliance, handle emergencies, prepare performance reports
Seniority
Senior, hands-on IC
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