POS Customer Success Manager (US/Canada)
Core
Drive adoption and retention for restaurants using Owner's full stack (digital ordering and POS) by coaching on growth strategies and proving business value.
Role type
Senior Customer Success Manager (POS)
Builds
Owner's Core digital ordering platform and Point of Sale system for local restaurants
Domain
Food & Hospitality / SaaS
Required skills
POS technology expertise, in-store restaurant operations knowledge, churn management, data interpretation, objection handling, cross-functional collaboration, playbook creation
Preferred skills
Restaurant industry experience, high-growth SaaS process building, digital marketing strategies (SEO, email, loyalty, Google Ads)
Technologies
Salesforce, SalesLoft, Claude, Notion, Slack
Responsibilities
Own post-launch customer portfolio to drive full product adoption; Coach customers on in-store growth strategies and loyalty program adoption; Conduct Value Reviews linking product usage to business outcomes (sales growth, conversion); Identify and mitigate churn risk through health signal monitoring; Collaborate with Product, Launch, Support, and Sales to surface insights; Help build POS playbooks and scalable frameworks
Seniority
Senior, hands-on IC
