Receptionist (Remote)
Core
End-to-end frontline patient experience management, serving as the central point of contact for inbound communications, scheduling, and clinical workflow coordination in a dental practice.
Role type
Remote receptionist (administrative)
Builds
Daily practice operations and patient care coordination
Domain
Healthcare (Dental)
Deliverable
Dashboards & analysis
Required skills
VoIP/cloud call management, calendar and appointment coordination, digital patient record maintenance, practice management software proficiency, Microsoft Office, healthcare terminology screening, task prioritization, multitasking
Preferred skills
Remote work experience, dental/medical industry background
Technologies
VoIP systems, digital scheduling tools, practice management software, Microsoft Office
Responsibilities
Answer incoming calls and manage voicemails, coordinate practitioner schedules and send patient reminders, maintain digital patient records and intake documentation, screen inquiries and provide pre-appointment instructions, triage complex clinical queries to internal teams
Seniority
Junior to Mid-level, hands-on IC