Junior Technical Support Analyst (Apprenticeship)
Core
Respond to technical support inquiries via email, phone, and chat for internal teams and external customers, troubleshooting issues and escalating complex cases.
Role type
Junior Technical Support Analyst (Apprentice)
Builds
IT support services for UK public sector organisations (government, healthcare, defence, education, housing, charities)
Domain
IT Services / Technical Support
Deliverable
client delivery
Required skills
troubleshooting, technical support, documentation, data and information security, problem-solving, time management, organisational skills
Preferred skills
interest in IT, customer service, communication, adaptability, continuous learning
Technologies
Microsoft Azure Cloud Support Specialist (Level 3 apprenticeship)
Responsibilities
Respond to technical support inquiries via email, phone, and chat; troubleshoot and resolve technical issues; maintain detailed documentation of support tickets and resolutions; perform tasks in support of data and information security
Seniority
Junior, entry-level apprentice