Help Desk Technician (Tier 1)
Core
Provide first-level IT support for end-user hardware, software, and networking issues, including account management and device setup.
Role type
Tier 1 Help Desk Technician
Builds
Internal IT support services for Nebius employees
Domain
Enterprise IT Operations
Deliverable
client delivery
Required skills
Hardware troubleshooting, Microsoft 365 administration, Active Directory management, Ticketing system proficiency, Technical documentation, MDM administration, Enterprise application support
Preferred skills
AV systems troubleshooting, Jira administration, Cross-functional collaboration
Technologies
Microsoft Azure, Microsoft 365, Active Directory, Jira, Slack, Zoom, MDM
Responsibilities
Serve as first point of contact for technical assistance, Log and prioritize support requests, Troubleshoot and resolve hardware/software issues, Manage user accounts and access permissions, Install and configure desktop/mobile devices, Escalate complex issues, Maintain asset inventory, Support onboarding/offboarding processes, Document actions and resolutions, Contribute to IT knowledge base
Seniority
Mid-level, hands-on IC
