Customer Success Manager - Guided US Central
Core
Primary post-sales partner for enterprise SaaS accounts, guiding customers from onboarding through scaled adoption and long-term expansion to drive measurable business outcomes and revenue growth.
Role type
Senior Customer Success Manager (Enterprise SaaS)
Builds
Scalable customer success playbooks, adoption programs, and ROI narratives for enterprise clients.
Domain
B2B SaaS / Workflow Orchestration / AI Automation
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Enterprise SaaS account management, stakeholder alignment, onboarding enablement, health monitoring, expansion strategy, cross-functional leadership, technical fluency (APIs/integrations), commercial acumen, operational rigor.
Preferred skills
Automation/AI tool usage, startup/scale-up experience, multi-region collaboration, technical or STEM education, familiarity with workflow automation platforms.
Technologies
n8n, workflow orchestration platforms, iPaaS, APIs, integrations.
Responsibilities
Own portfolio of enterprise customers; lead kickoffs and success planning; drive onboarding and enablement; establish operating cadence (health checks, QBRs); monitor health and usage signals; quantify business value and ROI; identify expansion opportunities; partner with Support/SE/Product to resolve blockers; provide feedback to shape product roadmap.
Seniority
Senior, hands-on IC with strategic account ownership.