Duty Manager
Core
Front Desk Duty Manager responsible for high-level guest service, operational supervision, and maintaining the W brand experience at W Sydney.
Role type
Front Desk Duty Manager
Builds
Guest experiences and operational efficiency for W Sydney
Domain
Luxury Hospitality
Deliverable
product features
Required skills
Guest services management, Opera PMS, Financial procedures, Team leadership, Operational decision making, Brand guideline adherence
Preferred skills
Luxury hotel experience, Supervisory experience
Responsibilities
Supervise Front Desk and Welcome teams, Ensure high standards of guest service, Manage hotel operations in absence of senior leadership, Drive Bonvoy Loyalty program, Establish operational goals, Lead and influence team performance