chef(fe) de Réception
Core
Lead the front desk team to ensure exceptional guest experiences from arrival to departure, while optimizing hotel occupancy and revenue.
Role type
Front Office Manager
Builds
Guest experiences, operational standards, and team performance for a new Ibis Styles hotel
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
Team leadership, guest relations, complaint resolution, scheduling, reservation management, billing oversight, cost control, staff training, brand standards implementation
Preferred skills
English (B2), additional languages, Opéra Cloud/TARS/Bizzon tools, new hotel opening experience
Responsibilities
Coordinate and support the front desk team, manage guest requests and complaints, organize staff schedules, supervise reservations and billing, optimize occupancy and revenue, train team members, ensure brand standards compliance
Seniority
Mid-level manager, hands-on operational leadership