Customer Service and Support Team Manager
Core
Lead and coach a specialized Indigenous team providing complex service consultancy and high-quality customer support to Telstra's First Nations and remote customers.
Role type
Senior IC Customer Service Team Manager (First Nations)
Builds
Specialized customer service solutions for First Nations communities
Domain
Telecommunications + Indigenous Community Services
Deliverable
client delivery
Required skills
Team leadership, coaching, cultural competency (First Nations), stakeholder engagement, problem solving, talent development
Preferred skills
Contact centre leadership, sales environment experience, complaint management, administration
Technologies
Contact centre systems
Responsibilities
Translate strategy into actionable priorities for the team, identify staff development opportunities, empower team to improve processes, source talent and plan succession, demonstrate cultural sensitivity and respect for First Nations protocols
Seniority
Senior, hands-on IC