Assistant Manager - Operations - Telecoms-South Africa
Core
Lead and inspire a team of Customer Service Advisors to deliver industry-leading customer service, meet business KPIs, and increase profitability while ensuring fair treatment of customers.
Role type
Assistant Manager - Operations (Call Center Team Leadership)
Builds
Customer service operations and team performance for telecom clients
Domain
Telecommunications / Business Process Outsourcing (BPO)
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Customer Care, Numeracy, Products knowledge, Telephone Etiquette, Systems proficiency, Policies and Procedures knowledge, Strategic thinking, Analytical Thinking, Business Acumen, Client Orientation, Planning and Organizing
Preferred skills
Relevant tertiary qualification
Responsibilities
Lead and engage a team of Customer Service Advisors, ensure administrative duties are up to date, drive business KPIs to increase profitability, treat customers fairly
Seniority
Mid-level, hands-on IC
