Manager Proxi - Annecy - H/F
Core
Manage a team of advisory technicians to ensure operational performance and service quality for a specific geographic sector.
Role type
Team Manager (Customer Service/Advisory)
Builds
Customer service operations and advisory support
Domain
Telecommunications
Deliverable
client delivery
Required skills
team leadership, performance management, operational planning, complex case resolution, data analysis, digital tools proficiency
Preferred skills
telecommunications knowledge, new technologies
Responsibilities
recruit and develop team members, monitor KPIs and drive performance improvements, organize schedules and resources, ensure compliance with procedures and safety rules, handle complex case escalations, report to management
Seniority
Manager, hands-on leadership
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