Team Leader - Durban - South Africa
Core
Lead, coach, and develop a team of advisors to deliver high-quality customer service and achieve sales KPI targets.
Role type
Team Leader (Contact Center)
Builds
Sales environment and customer service operations
Domain
Business Process Outsourcing (BPO) / Contact Center
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Team leadership, coaching, performance management, scheduling, problem-solving, business strategy understanding, attrition reduction, knowledge sharing, disciplinary procedures, prioritization, adaptability
Preferred skills
Motivation, rapport-building, time management, quality assurance, change management
Responsibilities
Deliver success against KPI targets, create a positive learning environment, organize work schedules, conduct performance reviews, lead and develop direct reports, analyze problems and generate solutions, manage team engagement and reduce attrition
Seniority
Individual Contributor, Management Level
