Customer Service Consultant
Hybrid · Australia
Core
Phone and email-based customer service role handling inbound enquiries, resolving issues, and building relationships to ensure positive customer experiences.
Role type
Customer Service Consultant (Phone/Email)
Builds
Customer support interactions for fleet leasing and management services
Domain
Fleet leasing and management (Australia/New Zealand)
Deliverable
client delivery
Required skills
Complex problem resolution, verbal communication, written communication, relationship building, prioritization
Responsibilities
Manage and prioritize inbound phone and email customer cases, develop rapport with customers and internal stakeholders, identify and resolve complex problems or escalate when necessary
