VodafoneThree - Enhanced Customer Specialist Advisor - 12 Months FTC
Core
Dedicated customer champion ensuring customer accounts run smoothly and efficiently by resolving queries and managing relationships.
Role type
Customer Specialist Advisor
Builds
Customer accounts and relationships for VodafoneThree business customers
Domain
Telecommunications / Business Services
Deliverable
client delivery
Required skills
Communication, Customer service, Problem-solving, Relationship management, Literacy, Numeracy
Preferred skills
Telecommunications industry experience, Client relationship management, Crystal or similar CRM systems experience
Responsibilities
Resolve customer queries via phone and email within agreed service levels; Act as a trusted point of contact for escalations and complex account issues; Investigate and resolve account, technical, and network-related queries; Support Account Managers and Service Managers to ensure efficient account management; Build strong relationships with colleagues and stakeholders; Champion continuous improvement by identifying opportunities to enhance the customer experience.