Delivery Program Manager, Professional Services
Core
Operate delivery engagements for Docker's Professional Services team, translating customer technical and business requirements into scoped service engagements and managing them through delivery.
Role type
Delivery Program Manager (Professional Services)
Builds
Repeatable service offerings, playbooks, runbooks, SOW templates, reference architectures, and onboarding workshops/guides.
Domain
Developer tooling / Cloud-native infrastructure / Professional Services
Deliverable
client delivery
Required skills
Technical program management, Professional Services operations, Systems architecture fluency, Structured problem solving, Facilitation, Systems thinking, PSA tools proficiency, Executive communication
Preferred skills
Infrastructure software vendor experience, Data analytics (Looker/Tableau), Scaling PS organizations, Third-party partner engagement
Technologies
Salesforce, NetSuite, PSA tools, Looker, Tableau
Responsibilities
Operationalize end-to-end engagement lifecycle, Directly manage customer engagements, Review technical assumptions in scopes/SOWs, Own customer readiness and handoff, Create reusable delivery assets, Build program management governance infrastructure, Define and report delivery KPIs, Own SOW amendment and change-order processes
Seniority
Senior, hands-on IC
