Financial Counsellor
Core
Provide face-to-face, telephone, and online financial counselling to individuals and families experiencing financial hardship, including problem gambling.
Role type
Financial Counsellor (IC)
Builds
Financial stability and capability for clients in need
Domain
Social Services / Financial Advice
Deliverable
client delivery
Required skills
financial assessment, financial counselling, advocacy, negotiation, knowledge of bankruptcy and consumer credit law, community education, record keeping, reporting
Preferred skills
experience in financial services, presenting on financial/gambling issues, Aboriginal or Torres Strait Islander identity
Technologies
database systems
Responsibilities
Provide face-to-face and telephone financial counselling; Advocate and negotiate on behalf of clients; Liaise with financial institutions and government bodies; Arrange referrals; Educate clients on financial rights; Facilitate community education sessions on financial hardship and problem gambling; Support community awareness initiatives on problem gambling; Keep accurate records and comprehensive database entries; Undertake quantitative and qualitative reporting.
Seniority
Mid-level, hands-on IC