Customer Support Associate
Hybrid · United Kingdom
Core
Provide compassionate, tailored support to vulnerable customers (e.g., serious mental health challenges) via telephony and back-office channels, coordinating with internal teams and external partners like charities.
Role type
Customer Support Associate (Bereavement & Power of Attorney)
Builds
Customer care and assistance for vulnerable individuals
Domain
Banking / Financial Services
Deliverable
client delivery
Required skills
Empathy, communication, listening, telephone handling, administration, case referral, regulatory awareness, organization
Responsibilities
Respond to customer needs and identify appropriate support solutions, collaborate with internal and external partners, refer specialist cases, perform administrative tasks, contribute to continuous improvement.
Seniority
Individual Contributor